Ordering something you don't like is something even a THEBAN might do. Maybe we slipped up and delivered the wrong order. No matter the issue, please know that returns for infinityThebes.com is lite work! When you receive your package please inspect it to ensure the order is correct, all additions are included, that the color or sizing is correct, and that there are no damages or defects. Please keep your original packaging, inserts and all until you are completely sure you are satisfied with the order.
- we don't accept used headshop items. If you ordered a headshop item that you don't like please don't use it or clean it in any way. We will inspect each item returning to the court of the KINGS of Thebes and determine if we accept it
- if your order is damaged or defected you have 3 days from delivery to initiate a return by contacting firstname.lastname@example.org - remember not to use the item as well
- if you received the wrong order or are unsatisfied with your unused item you have 14 days from delivery to initiate a return by contacting email@example.com
- our apparel items are only eligible for an exchange at this time
Return for Exchange:
- a new and unused headshop item that passes our return inspection may be exchanged for full store value towards any item. If exchanged for a lesser value item, the difference will be saved as store credit
- our apparel items may be exchanged for full store value towards any item. If exchanged for a lesser value item, the difference will be saved as store credit
Return for Refund
- a new and unused headshop item that passes our return inspection may be returned for a refund.
- initial shipping costs are not eligible for refund
- fill out the form below, including your email and order number or contact firstname.lastname@example.org with your name, email, order number and issue to initiate the return process.
- when repackaging your order please include all inserts and accessories, and use the original packaging material
- take pictures of your items for our correspondence
- the KINGS Court will need up to three weeks from the date we receive your return to inspect, accept, exchange and/or refund your order
- if we suspect fraud, tampering or any suspicious behavior we will deny a refund or exchange and take additional measures of protection
- we will provide you with our return information and other directions via email correspondence
- you will need to sign up on on infinityThebes.com to receive our store credit
- we will provide you with return shipping on our tab if we got your order wrong or you received the wrong order.
- You only pay for return shipping if you don't like your item or if you desire an exchange. We will provide you with a return label which will be deducted from your refund amount or exchange store credit.
About Our Headshop Items:
- some of our items in inventory vary in color and therefore may come in a color different from the one pictured. Unless given the option of colorway/design to choose, your purchase will come as is or assorted. This is noted in each relevant case
- some of our items are imported into the United States, mainly from Asian countries. Others are sourced and created domesticaly.
- while we choose our sourced inventory carefully, there may be a rare occasion of an item we carry having a less than perfect form. This is largely due to the glassware manufacturer.
About Our Apparel Items:
- some clothing manufacturers have a wild sense of measurement. Sometimes an arm is as long as a leg. With this in mind please consider our suggestion on sizing whenever we provide one.
- our apparel items are conceptualized and/or designed as a team effort by the court of the KINGS of Thebes, under the leadership of KHNUM. Portions of our apparel process, like final illustration or embroidery, are outsourced. We strive to work with skillful and professional partners to satisfy.
- we strive to provide presentable, clean and new apparel upon delivery. Please inspect your item before wearing it.